Supervise Your Passengers, Empower Your Teams
Enhance the safety, responsiveness, and quality of service for your passengers, thanks to an intuitive platform tailored for customer service and support staff.
Enhance the safety, responsiveness, and quality of service for your passengers, thanks to an intuitive platform tailored for customer service and support staff.
PULSE Supervision System is a centralized and intuitive platform, specifically designed for passenger support and customer service optimization in real-time. It empowers support teams to anticipate, communicate, and coordinate efficiently when passengers need support. From prioritized alerts to real-time monitoring of situations and teams, PULSE ensures that your staff can act quickly and appropriately for every passenger need. The system also offers direct video communication with passengers, ensuring rapid support and reassurance.
Real-time, prioritized alerts with customizable triggers and actions.
Interactive map displaying live positions and statuses of vehicles and teams.
Direct passenger video calls with easy supervisor/customer support intervention.
Unified interface to manage alerts, vehicles, users, and integrated monitoring tools.
Visual dashboards and performance tools to track alert trends, system health, and operational metrics.
PULSE Supervision System gives your support teams real-time alerts, prioritized by severity, to act quickly when an incident affects a passenger or service. Contextual information immediately identifies if a case is being handled or still requires attention. This ensures better coordination, faster decision-making, and greater safety for all.
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PULSE Supervision System features live tracking focused on the human side of incident management: follow support team availability, locate active incidents, and monitor passenger requests in real time. The interactive map enables supervisors to coordinate responses instantly, ensuring help is always close at hand when a passenger needs assistance.
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Passengers can contact support directly from their vehicle with a dedicated button. When help is needed, video and location are shared in real-time, giving support staff instant context. Supervisors receive alerts and can join the video call to assist live, providing immediate human presence, reassurance, and effective incident resolution.
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PULSE Supervision System offers a powerful administration dashboard for centralized management of settings, fleet, and users. Tailored for Super Admins and Site Managers, it enables role-based access to alerts, actions, vehicles, sites, contexts and events. Administrators can simulate incidents, assign actions, and configure API integrations.
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The PULSE Supervision System provides a comprehensive historical view of system activity, empowering supervisors with deep insights into alerts, vehicle operations, and team performance. Built on robust technologies like Laravel Horizon for job monitoring, Pulse for real-time system health, and Cedalo for MQTT data streaming, the platform ensures full visibility and traceability. It combines tracking with historical analytics to drive smarter decisions and long-term performance improvements.
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ULTIMO is a major European initiative that aims to deploy the first large-scale, economically sustainable,
on-demand public transport services using
Within this ambitious framework, the PULSE Supervision System, developed by MobileThinking, serves as a core technological component.
PULSE enables real-time monitoring of AV fleets, proactive incident management, passenger support through integrated video calls,
and centralized system administration. By supporting deployments in ULTIMO’s pilot sites—Herford (Germany), Oslo (Norway),
and Geneva (Switzerland)—PULSE contributes directly to the operational reliability and scalability of automated mobility services
across Europe.
This work has received funding from the Swiss State Secretariat for Education, Research and Innovation (SERI).
The PULSE Supervision System is a centralized and intuitive platform specifically designed for passenger support, incident management, and customer service optimization in real-time. It empowers support teams to anticipate, communicate, and coordinate efficiently when incidents occur, ensuring quick and appropriate responses for every passenger need.
ULTIMO is a major European initiative that aims to deploy the first large-scale, economically sustainable, on-demand public transport services using automated vehicles (AVs). The project takes a holistic approach to AV deployment, addressing both technical and commercial aspects required for real-world integration to enable seamless, door-to-door, shared mobility that is safe, inclusive, and sustainable.
The primary purpose is to provide real-time monitoring and support for passenger safety and service quality. It enables proactive incident management, real-time fleet tracking, direct video communication with passengers, centralized system administration, and advanced monitoring and analytics for operational awareness.
The PULSE Supervision System is being deployed in ULTIMO's pilot sites across Europe, including Herford (Germany), Oslo (Norway), and Geneva (Switzerland). These deployments support the operational reliability and scalability of automated mobility services across Europe.
Passengers can contact support directly from their vehicle using a dedicated button. When help is needed, video and location are shared in real-time, giving support staff instant context. Supervisors receive alerts and can join the video call to assist live, providing immediate human presence and effective incident resolution.
The system configuration is managed by Super Admins and Site Managers through a centralized administration dashboard. They have role-based access to configure alerts, actions, vehicles, sites, contexts, and events. Administrators can simulate incidents, assign actions, and configure API integrations.
Yes, the system provides comprehensive monitoring tools built on robust technologies like Laravel Horizon for job monitoring, Pulse for real-time system health, and Cedalo for MQTT data streaming. It offers visual dashboards and performance tools to track alert trends, system health, and operational metrics with full visibility and traceability.
The key benefits of the Supervision System include:
Interested in elevating your passenger support and supervision capabilities with Pulse? Contact us to request a comprehensive demo and discover all the features Pulse can offer to empower your teams and protect your passengers.